Privacy Policy for Natev.com.ng
Effective Date: 2nd June, 2025
At Natev, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from natev.com.ng.
1. Information We Collect
We collect both personal and non-personal information to process orders, provide customer service, and improve your shopping experience.
A. Personal Information
When you make a purchase or register on our Site, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (handled securely through third-party providers)
- Account login credentials (if you create an account)
B. Automatically Collected Information
When you browse our Site, we automatically collect:
- IP address
- Browser type and device information
- Pages viewed and time spent on the Site
- Referring website address
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To manage your account
- To provide customer support
- To communicate with you about your order, account, or promotions (if you opt-in)
- To detect and prevent fraud or misuse of our services
- To improve and optimize our website and marketing
3. Sharing Your Information
We do not sell your personal data. We may share information with:
- Payment processors (e.g., Stripe, PayPal, Paystack) to complete your transactions
- Shipping carriers (e.g., DHL, FedEx, local courier) to deliver your orders
- Marketing partners (only if you opt-in to receive promotional content)
- IT and customer service tools (e.g., email platforms, CRM systems)
- Legal authorities, if required by law
4. Cookies and Tracking Technologies
We use cookies to:
- Remember your preferences and cart items
- Improve site performance and personalization
- Analyze website traffic and behavior
You can control or disable cookies via your browser settings, though some features may not work properly.
5. Data Security
We use industry-standard security practices to protect your data, including encryption, secure servers, and firewalls. Payment data is handled by PCI-compliant third-party providers.
6. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the right to:
- Access the data we have about you
- Correct or update your personal data
- Delete your data (except when required for legal or business purposes)
- Opt out of marketing communications at any time
To request any of these, please contact us at contactus@natev.com.ng.
7. Retention of Data
We retain your information for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes. Customer account information may be retained until you request deletion.
8. Third-Party Services
We may link to other websites or services. We are not responsible for the privacy practices or content of these third-party sites.
9. Children’s Privacy
Our Site is not intended for children under 13, and we do not knowingly collect personal data from anyone under that age.
10. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted here with the “Effective Date” at the top.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact us:
Email: contactus@natev.com.ng
Phone: +234 813 695 6751
Terms and Conditions
Terms and Conditions for Natev.com.ng
Effective Date: 2nd June, 2025
At Natev, these Terms and Conditions govern your access to and use of our website at “Natev.com.ng“, including all purchases made. By using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. Use of the Site
You must be at least 18 years old or have legal parental or guardian consent to use our Site and make purchases. You agree to use the Site only for lawful purposes and in a way that does not infringe on the rights of others.
2. Account Registration
To access some features (e.g., order tracking, wishlists), you may need to register an account. You agree to:
- Provide accurate and current information
- Keep your login details secure
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these terms.
3. Products and Pricing
- All products are subject to availability.
- Prices are listed in [Currency] and may change at any time.
- We reserve the right to correct pricing errors and cancel or refuse orders with incorrect pricing.
4. Orders and Payment
- When you place an order, you agree to provide accurate payment and shipping information.
- Orders are subject to acceptance and availability.
- Payments are securely processed through third-party providers (e.g., Stripe, PayPal, Paystack).
- We reserve the right to refuse or cancel any order, especially if we suspect fraud or violation of these terms.
5. Shipping and Delivery
- Shipping times and costs are detailed at checkout.
- We are not liable for delays caused by third-party carriers or customs.
- Risk of loss transfers to you upon delivery of the goods.
6. Returns and Refunds
Please refer to our Return Policy for information about returns, exchanges, and refunds.
7. Intellectual Property
All content on this Site, including images, logos, product descriptions, and code is our property or licensed to us. You may not reproduce, distribute, or use any content without written permission.
8. Prohibited Conduct
You may not:
- Use the Site for any fraudulent or unlawful purpose
- Interfere with the Site’s security or functionality
- Send spam, phishing, or unsolicited messages
- Upload or transmit harmful code
9. Disclaimer of Warranties
Our Site and all products and services are provided “as is” and “as available.” We make no warranties regarding accuracy, reliability, or fitness for a particular purpose.
10. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchases made through it.
11. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or losses resulting from your use of the Site, violation of these Terms, or infringement of any third-party rights.
12. Governing Law
These Terms are governed by and construed under the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in accordance with the Law by a competent court.
13. Changes to These Terms
We may update these Terms at any time. Changes take effect immediately upon posting. Your continued use of the Site means you accept the new terms.
14. Contact Us
If you have any questions about these Terms, please contact us:
Email: contactus@natev.com.ng
Phone: +234 813 695 6751
